This case study is about our client, a large scale manufacturer of a global generic and a specialty Pharmaceuticals Company. The company has close to 20+ manufacturing locations for producing high-quality medicines for catering to the domestic and international markets with an employee strength of close to 20K.

They have a couple of global R&D centres of excellence in India which are fully integrated with the company’s global R&D function, creating a unique and efficient, round- the- clock research, development, clinical and regulatory capabilities.

We have been servicing this global giant for over seven years now. The solutions we have deployed for them include IP Surveillance and Pedestrian & Vehicle Access systems.

The solutions deployed cover critical plant area, process area, periphery and the internal roads. Being a more massive exporter of pharmaceutical products, the company needs to comply with strict regulatory requirements under USFDA. Our undertaking for them includes an installation that ensures compliance with such regulatory requirements.

Our responsibility to this client includes necessary support at the time of regulatory audits and answering the queries of the auditors.  Our tech support team is present at the client’s location throughout the day to ensure the least downtime considering their critical requirements and highly demanding state of daily operation.

Being the security support partner for a client that is a global enterprise in the pharmaceutical sector, has enabled us to understand the requirements and special considerations to be made when it comes to security solutions for process-oriented industries. Our work with them has also given us exposure, experience and understanding of the FDA requirements concerning process-surveillance; something we can readily implement for our next client with similar needs.